Hesco Complaint

  1. Enter Your Reference Number: Input the 14-digit reference number from your HESCO bill in the top-left field.
  2. Provide Your Mobile Number: Enter your mobile number without any spaces or dashes.
  3. Fill in Your Name: Type your name in the designated field.
  4. Specify Your Location: Enter the nearest landmark or place to your residence.
  5. Select Complaint Type: Choose the nature of your complaint from the dropdown menu, which includes options like line complaints, non-line complaints, and leads/requests.
  6. Describe Your Complaint: Write the details of your complaint in the provided space.
  7. Attach Files (Optional): If necessary, you can attach any relevant files or documents.
  8. Submit Your Complaint: Click on “Register Complaint” to submit your complaint to HESCO.

Hesco Complaint FAQs

When will the snapped supply be restored?

For more information, please reach out to your local HESCO sub-division office. If the line is busy, you can also contact 111-000-118 or 118.

What if we haven’t received the HESCO bill?

You can easily access your HESCO bills online by entering your reference number. If you haven’t received your bill for an extended period, it’s a good idea to visit your local sub-divisional office to resolve the issue.

Why is the line at the complaint office always busy?

The line isn’t always busy, but it gets crowded when there’s a power outage. Many customers try to reach the complaint office during these times. If you still find the line busy, you can also contact HESCO Headquarters at 111-000-118 or 118.

If the bill’s reading is wrong, who should we contact?

In that case, contact customer services of your area of HESCO Headquarter.

What if we receive arrears on our HESCO bill?

If you notice arrears on your HESCO bill despite having paid all previous bills, you can resolve this issue by presenting the bank receipt of your last payment at your division office.